The Knowledge Base’s History and Purpose

[Students, Faculty and Staff] The TechHelp Knowledge Base launched on Thursday, October 20, 2022, and will gradually usher in the next generation of self-help technology support at Towson University. Existing technology resources will remain available on TU’s website. As we continue to move resources into the new KB over the fall and winter months, we will simply update the webpage links to open new KB articles instead of the original PDF files and videos on which they are based.

The TechHelp Knowledge Base (KB) was launched on Thursday, October 20, 2022, to usher in the next generation of self-help technology support at Towson University. It has since expanded the categories and articles to become a searchable resource for all technology help and support content.    

Note: Most of the KB articles are publicly viewable, but some require your NetID sign-in due to their sensitive content. For the widest selection of content, sign in with your NetID every time you use the KB. 

Using the Knowledge Base to Find Solutions 

• Select Knowledge Base (KB) on the TechHelp Client Portal menu to begin navigating or searching. 
• If you seek answers to specific technology questions, search or navigate the Knowledge Base first. If you don’t find what you’re looking for, try searching towson.edu/ots instead. 

Keeping Article Content Current 

• Following Knowledge Center Service (KCS) standards, articles are updated and written in “Just-In-Time” process to maintain current content. Articles are published to provide information for clients and technicians based on present needs. Updates to improve article content are encouraged and improve the Knowledge Base's overall health. 
• Clients can use the Yes or No buttons to provide feedback on an article. This helps the article's content health and notifies the article owner of needed changes.