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[Faculty & Staff] This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to set up a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

The article provides information on various email attachment types blocked by Towson University.

[Students, Faculty and Staff] There may be situations where an individual needs to be granted temporary access to another individual's Exchange (Outlook) mailbox.

[Faculty & Staff] This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to move a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

[Faculty & Staff] This article provides troubleshooting steps for network printers. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

Outlook Web App (http://outlook.towson.edu) can be used to open a maildrop (group mailbox) or another person's shared mailbox or folder (like a calendar). If you are looking for general directions on requesting or using a maildrop, please see Knowledge Base 140805: Requesting and Using a Maildrop. When Outlook is available, it's still preferred to use Outlook to open the maildrop -- the linked article contains instructions.

[Faculty and Staff] Learn about using SecureShare file shares for storing and archiving confidential data for a period of time. Shares can be requested by submitting a TechHelp ticket and controlled by permissions groups managed by specific share owners, known as group sponsors. Headings include responsibilities, permissions, data retention, share access and backups.

This article details the Terms and Conditions of the Password Reset SMS system of the NetID Management portal. The TU NetID Management System uses SMS text messages to send one-time passcodes to NetID holders who need to reset a forgotten or expired password. This service is available to faculty, staff, students, and certain guest NetIDs as one of several options for performing self-service password resets.