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This article details the Terms and Conditions of the Password Reset SMS system of the NetID Management portal. The TU NetID Management System uses SMS text messages to send one-time passcodes to NetID holders who need to reset a forgotten or expired password. This service is available to faculty, staff, students, and certain guest NetIDs as one of several options for performing self-service password resets.

[Students, Faculty and Staff] There may be situations where an individual needs to be granted temporary access to another individual's Exchange (Outlook) mailbox.

Outlook Web App (http://outlook.towson.edu) can be used to open a maildrop (group mailbox) or another person's shared mailbox or folder (like a calendar). If you are looking for general directions on requesting or using a maildrop, please see Knowledge Base 140805: Requesting and Using a Maildrop. When Outlook is available, it's still preferred to use Outlook to open the maildrop -- the linked article contains instructions.

[Faculty & Staff] This article provides troubleshooting steps for network printers. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

[Faculty & Staff] This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to move a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

[Faculty & Staff] This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to set up a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

The article provides information on various email attachment types blocked by Towson University.