LibraryH3lp is the service TU uses to allow guests on the University's web pages to chat with departmental representatives.
LibraryH3lp FAQs
How do I Sign In to Accept Chats?
- Open the LibraryH3lp Login Page
- Click on SINGLE SIGN-ON
- In the white box, type Towson and select Towson University (or Towson University Library if you are a Library employee)
- Click SIGN IN WITH SINGLE SIGN-ON
- You may be presented with the TU login screen, where you can log in as normal (if you are already logged into something else using SSO, it will skip this step).
How do I Create New Users? (for chat administrators)
- From the Admin console, click Users, CREATE NEW USER
- Enter a username consisting of your departmental abbreviation, a hyphen, and their NetID (e.g. finaid-jsmith).
- Do not check User sets up single sign-on
- Answer the prompts (it's recommended to check Add all users as contacts and Add all queues as contacts)
- Click I’M DONE! CREATE USER
- Under Single Sign-on Credentials, type their TU email address
- Click SAVE.
More information
How do I Request Chat for Departmental Webpages?
Please create a TechHelp Ticket. It will need to be approved by University Media and Communications, who will verify that you meet their guidelines.
What is the Sharing Tool and How do I Use It?
The Sharing tool allows you to do the following (instructions are linked):
How do I use Canned Messages?
Canned messages are pre-created messages that you can quickly send to your client. They can be set by an agent for themselves or by a chat admin for their group.
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