Migration of LibraryH3lp to SSO

LibraryH3lp is the service TU uses for web chat.  We are currently migrating from using LibraryH3lp account logins to using Single Sign On (SSO) so you can use your TU account to log into LIbraryH3lp.  Once everyone is migrated, we will disable the ability to log in via LibraryH3lp passwords.

Signing into LibraryH3lp with Single Sign On 

1. Open the LibraryH3lp Login Page
2. Click on SINGLE SIGN-ON
3. In the white box, type Towson and select Towson University (or Towson University Library if you are a Library employee)
4. Click SIGN IN WITH SINGLE SIGN-ON
5. You may be presented with the TU login screen, where you can log in as normal (if you are already logged in, it will skip this step).
6. The first time you log in with SSO, you may be prompted to log in using your old LibraryH3lp password to associate your account.  

To Create New Users for Chat Administrators

1. From the Admin console, click Users, CREATE NEW USER   
2. Enter a username consisting of your departmental abbreviation, a hyphen, and their NetID (e.g. tsd-jkoerber).
3. Do not check User sets up single sign-on 
4. Answer the prompts (it's recommended to check Add all users as contacts and Add all queues as contacts)
5. Click I’M DONE! CREATE USER
6. Under Single Sign-on Credentials, type their email address
7. Click SAVE.