These are common Windows login error messages, causes, and solutions for TU owned computers.
| Error Message |
Cause and resolution |
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The password is incorrect. Please try again.
The username or password is incorrect. Please try again.
Invalid credentials, delaying next attempt
|
Be sure you are using your NetID and your password is correct. Please reset your password, if necessary.
If you are using a local account, be sure to use a dot and backslash (the slash typically above the Enter key) before the username (e.g. .\localaccount).
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The referenced account is currently locked out and may not be logged on to.
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If this is a NetID, this means your account is locked out due to multiple bad passwords within a short time. Either wait and it will unlock itself, or call the Technology Support Desk at 410-704-5151 and we can unlock it for you and investigate where lockouts are coming from. If this happens frequently, it is often caused by a phone, laptop, or tablet that keeps trying an old password. To resolve this, forget tu-secure on all mobile devices and reconnect. |
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There are currently no logon servers available to service the logon request
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This usually indicates a network issue. Local accounts and NetIDs that have cached passwords will be able to log in. Check your network connection. If you are using a laptop, plug it into a network port before trying again. |
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The User Profile service failed the sign-in. User profile cannot be loaded.
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This indicates that Windows can't create a profile. NetIDs that have logged into that computer before may be able to successfully log in. This is frequently caused by low hard drive space. |
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The trust relationship between this workstation and the primary domain failed
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The computer isn't on the domain. This sometimes happens when computers aren't connected to the TU network for long periods. Log a TechHelp ticket and include the TU Tag number. We will send someone to rejoin your computer to the domain. If you have a laptop, you may take it to the Technology Support Desk on the main level of Cook, and we can resolve this while you wait. |