Find IP, MAC, and Other Network Information on Apple & Windows Devices

Since the release of iOS and iPadOS 14, your device improves privacy by using a different MAC address for each Wi-Fi network. However, to provide efficient support OTS staff needs both the private address and hardware address. Follow these steps to locate each.

Private address

To find your IP address, private MAC address and other network information, follow these steps:

1. Open the Settings app.
2. Select Wi-Fi in the list of options.
3. Select the info icon (ⓘ) next to the name of the wireless network.
4. Locate the Wi-Fi Address field.
   Note: the Wi-Fi address will be similar to a1:b2:c3:d4:e5:f6.
5. Locate your IP Address. It will appear on the same screen.
   Note: the IP address will be similar to 10.100.100.100.
6. Other network information, such as your Domain Name Servers (DNS) can also be found on this screen.
   Note: the DNS servers follow a similar format to the IP address.

Hardware address

To find your IP address, hardware MAC address and other network information, follow these steps:

1. Open the Settings app.
2. Select General in the list of options.
3. Select About in the list of options.
4. Locate the Wi-Fi Address field.
   Note: the Wi-Fi address will be similar to a1:b2:c3:d4:e5:f6.
5. Your IP Address and other network information can be located using the steps in the previous Private address section.

Wireless connections

To find your IP address, wireless MAC address and other network information, follow these steps:

1. Select the Apple menu () in your toolbar.
2. Select System Settings.
3. Select Wi-Fi in the list of options.
4. Next to the connected network name (i.e. tu-secure or tu-openaccess), select Details.
5. Next to Private Wi-Fi address, make sure it says Fixed (it will assign a MAC address for the network), or Off (it will use the WiFi adapter's MAC address).  It should not be set to Rotating.
6. The Wi-Fi address is the MAC address 
7. Click TCP/IP and the IP address will be displayed
8. Click DNS and the DNS Servers will be displayed

Wired Connections

1. Select the Apple menu () in your toolbar.
2. Select System Settings.
3. Select Network in the side menu.
4. The IP address and DNS servers will be displayed
5. Click Details and then Hardware and the MAC address will be displayed

Note: This is only here for reference purposes.  macOS 13 and below are not supported by Apple or the Office of Technology Services.  macOS 10.15 (Catalina) and below cannot connect to tu-secure. 

Wireless connections

To find your IP address, wireless MAC address and other network information, follow these steps:

1. Select the Apple menu () in your toolbar.
2. Select System Preferences.
3. Select Network in the list of options.
4. Select the Wi-Fi option in the services section.
5. Select Advanced.
6. Locate the Wi-Fi MAC Address field in the menu that appears.
7. Locate your IP Address and other network information:
   1. Locate your IP Address.
      1. Select the TCP/IP tab.
      2. Locate the IP Address field.
   2. Locate your DNS servers.
      1. Select the DNS tab.
      2. Locate the DNS Servers field.

Wired connections

To find your IP address, wireless MAC address and other network information, follow these steps:

1. Select the Apple menu () in your toolbar.
2. Select System Preferences.
3. Select Network in the list of options.
4. Select the Ethernet option in the services section.
5. Select Advanced.
6. Locate your MAC Address.
   1. Select the Hardware tab.
   2. Locate the MAC Address field in the menu that appears.
7. Locate your IP Address and other network information:
   1. Locate your IP Address.
      1. Select the TCP/IP tab.
      2. Locate the IP Address field.
   2. Locate your DNS servers.
      1. Select the DNS tab.
      2. Locate the DNS Servers field.

Note: This is only here for reference purposes.  macOS 13 and below are not supported by Apple or the Office of Technology Services.  macOS 10.15 (Catalina) and below cannot connect to tu-secure. 

Wireless connections

To find your IP address, wireless MAC address and other network information, follow these steps:

1. Select the Apple menu () in your toolbar.
2. Select System Preferences.
3. Select Network in the list of options.
4. Select the Wi-Fi option in the services section.
5. Select Advanced.
6. Locate the Wi-Fi MAC Address field in the menu that appears.
7. Locate your IP Address and other network information:
   1. Locate your IP Address.
      1. Select the TCP/IP tab.
      2. Locate the IP Address field.
   2. Locate your DNS servers.
      1. Select the DNS tab.
      2. Locate the DNS Servers field.

Wired connections

To find your IP address, wireless MAC address and other network information, follow these steps:

1. Select the Apple menu () in your toolbar.
2. Select System Preferences.
3. Select Network in the list of options.
4. Select the Ethernet option in the services section.
5. Select Advanced.
6. Locate your MAC Address.
   1. Select the Hardware tab.
   2. Locate the MAC Address field in the menu that appears.
7. Locate your IP Address and other network information:
   1. Locate your IP Address.
      1. Select the TCP/IP tab.
      2. Locate the IP Address field.
   2. Locate your DNS servers.
      1. Select the DNS tab.
      2. Locate the DNS Servers field.

Wireless connections

1. Open your Settings control panel.
2. Select the Network & internet tab.
3. Select the Wi-Fi tab.
4. Click on the network name you are connected to (e.g. tu-secure or tu-openaccess)
5. Scroll to the Properties section 
6. You can click Copy if you want to copy all the information to paste into an email or chat.

Wired connections

1. Open your Settings control panel.
2. Select the Network & internet tab.
3. Select the Ethernet tab.
4. Scroll to the Properties section.
5. You can click Copy if you want to copy all the information to paste it into an email or chat.