Webex Reference Guide

Downloading Webex Desktop App

TU-Owned Computers

• Windows: Open Software Center. Mac: Open Self Service.
  • Search for and select the Webex app.
  • Download/install the app.
  • Log in with your NetID and Password.

Non-TU Owned Computers

• Visit https://www.webex.com/downloads.html/ to download the software.

Downloading Webex Mobile App

1. Search for Cisco Webex in the App Store or Google Play Store.
2. Install and log in with your Towson email address.

1. Navigation Menu
   • Switch between spaces, teams, call, and meetings view.
2. Status/Preferences
   • Add a profile picture, access settings/preferences, and set your status.
3. Search/Filters
   • Use predefined filters or type custom search criteria to find information.
4. Spaces
   • Group work takes place in spaces. Create groups or personal spaces. Most recently active spaces are at the top.
5. Messages Area
   • Messages, files, and whiteboards are housed persistently.
6. Meet Button
   • Access video or audio call options.

Within Webex, everything is organized around either a group space or a personal space. This is where you post messages, insert documents and conduct meetings around specific topics.

Personal Space

1. Select the plus (+) sign and choose "Send a direct message."
2. Type the contact's first name or email address and select from the drop-down menu.

Group Space

1. Select the + sign (left of the Search box) and choose "Create a Space."
2. Name the space.
3. Type the contact's name or email address and select from the drop-down menu. Add additional names as needed.
4. Select "Create."

Start Audio/Video Call

1. Select the audio call (telephone icon) or video call (camera icon) button in the upper right corner of the window.

Scheduling a Meeting

1. Select the Schedule a meeting button (calendar icon) in the upper right corner.
2. Add meeting details.
3. Select Schedule.

Creating & Sending Messages

1. Tap in the message area at the bottom of the window.
2. Enhance your message with formatting, emoticons, or gifs.
3. Type a message and press ENTER.

Attach Files

You can upload and share files of any type and up to 2GB in size.

1. Select the Paperclip icon in the message area.
2. Choose the file location and name, then select Open.

Responding to a Conversation

1. Hover over the message and select the Start a thread button.
2. Type your response and select Send.
3. For existing message threads, select the Reply to thread icon.

Forwarding a Message 

Sometimes you want to share a message from one space to another.

1. Hover over the message and then select the Forward message button.
2. Enter the space name or select Create a new space.
3. Type your message and then press ENTER.

Using @ Mentions

Use an @ mention to alert a particular person in a space.

1. Enter your message.
2. Use the @ symbol to alert a member.
3. Select from the list of people in the space. Type a message and press ENTER.

Searching for Spaces, Messages or Files

Search allows you to filter content to find the exact information you need.

1. Select the Search box.
2. Type a key phrase, word or name in the search box.
3. Choose to search Spaces, Messages, or Files.

Changing Notification Settings

1. Select the Status/Preferences icon and then select Settings.​​​​​​
2. Select Notifications and under Spaces, choose one of the following: All Messages, Mentions only or Off.
3. Select the Save.