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Request software installation 4-6 weeks in advance from the department technical support provider. The support provider will need to install and test the software.
Workarounds
- If available, use a laptop with the desired software instead of the lectern computer.
- If your Towson office computer has the desired software installed and has been set up for Remote Desktop access (http://remotedesktop.towson.edu) launch Windows Remote Desktop and sign into the office computer to use the software.
- This requires office computer's device name, which can be found on the computer by right-clicking This PC and selecting Properties.
- Windows Remote Desktop only works with Windows computers; remote access to Macs is not supported.
Prevention
- Contact the departmental technical support, administrative assistant, or chairperson to request software installation — not the Office of Technology Services. Procedures vary by college and department, but advance notice will help technical support accommodate your needs.
- If the desired software needs to be purchased, visit https://www.towson.edu/software/.
Notes
- Towson University computers require Administrator rights for software installation to protect against viruses and malware. Temporary Administrator Rights cannot be granted for classroom or lab computer systems.
- Allowing for adequate testing time ensures that new software does not interfere with existing software or hardware.
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