Body
- Digital copyright protection may prevent certain discs, web content or files from playing without corresponding hardware or license keys.
- Commercial disc media may be coded to play in certain countries only.
- Personal or home-created media may suffer reduced compatibility or increased rates of failure.
Solution
- If the error occurred on a standalone DVD or Blu-ray player, try the computer's built-in DVD or Blu-ray drive. If the error occurred on the computer, try the standalone player.
- If available on the computer, try different media player applications: VLC, Windows Media Player or Quicktime.
- If the above steps fail to resolve the issue, report it by calling 4-TECH at 410-704-8324 or using the CCLT chat service.
Workaround
Connect a laptop to use a built-in optical drive. Select the Laptop or Auxiliary HDMI input source from the control panel. [Note: most new laptop models do not include optical drives]
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