Classroom DVD or Blu-ray Player Will Not Play a Disc

Some classrooms have standalone DVD or Blu-ray players, which may be controlled by the Crestron touch panel or handheld remote.

Solution

1. Verify that the player has power.
2. Insert the media, label side up.
3. Select DVD or Blu-ray as the active audiovisual source with the Crestron control system or handheld remote, depending on room configuration.
4. If No Show, No Sound, or AV Mute settings have been enabled, deselect them.
5. Remove the disc and check for dirt or smudges. Gently wipe it with a clean tissue or cloth before reinserting.
6. Turn the player off and back on with the built-in Power button.

Workaround

1. Use the computer's built-in optical drive to play discs with the VLC Media Player application. Select the Computer input source from the control panel. Classroom computers may not be able to play certain types of discs.
2. Connect a laptop to use a built-in optical drive. Select the Laptop or Auxiliary HDMI input source from the control panel. [Note: most new laptop models do not include optical drives]