Fix Computer Monitor Problems in the Classroom

[Faculty and Staff] Classroom computers have either standard flat panel monitors or interactive touchscreen monitors. The interactive monitors allow onscreen annotation and touch and/or stylus control of the connected computers.

Classroom computers have either standard flat panel monitors or interactive touchscreen monitors. The interactive monitors allow onscreen annotation and touch and/or stylus control of the connected computers. 

Try this solution

1. If the monitor appears blank, use the power button to turn it on. On Planar monitors, the button is a touch-sensitive button in the lower right-hand corner.
2. Verify computer power. The power button should show a steady light. If the light pulses press the power button once.
3. Cycle through the monitor inputs using the buttons on the monitor. Look for an "auto-detect" option, which will select the active input.
4. All monitors have three cables: power, USB and video. Check these cables on the back of the monitor for loose connections; they should all fit tightly.
5. If the lectern has dual monitors, only one will be mirrored on the classroom display. Where available, use the Computer Primary and Computer Secondary buttons on the Crestron touch panel to choose which monitor to display. Otherwise, move shared content to the primary monitor.
6. If these steps fail to resolve the issue, restart the computer.

Workaround

• Sometimes, the computer will connect to the classroom display but not to the instructor monitor. In this case, use the classroom display to continue until the problem can be addressed.

Note these SMART Podium tips

• The SMART Podium requires a tethered stylus stored in a clip on the top rear of the display or a magnetic tray on the front. If the stylus is missing, report it; do not use other implements to write on the screen.
• The SMART Podium's annotation features require the SMART Notebook software. If the software doesn't work, relaunch it from Windows Start > Programs or the System Tray. If this does not resolve the issue, restart the computer. If all these steps fail to resolve the issue, report it.
• For how-to documents covering SMART Podium topics, see the TU Classroom and Computer Lab Technologies website.