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A variety of issues may contribute to poor computer performance. The most likely issues are problems with the computer itself, particular websites or specific applications.
Try this solution
- Save your work and restart the computer.
- Windows: Sign out. From the Sign In screen, select the power icon in the lower right and select Restart.
- Apple: Click the Apple menu icon and select Restart.
- If the restart option cannot be selected or the computer does not respond, force a restart by pressing and holding the computer's power button for 10 seconds to turn it off; wait 10 seconds before turning it back on.
- Return to the previous applications or websites to confirm better performance.
- If the problem recurs, note active applications or websites and any displayed error messages, and contact 4-TECH support at 410-704-8324 or use the CCLT chat service. Record error messages accurately, as they are important for technical support staff.
Workaround
- If available, use a laptop computer instead of the built-in instructor computer for the class session.
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