Moving Network Printers

[Faculty & Staff] This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to move a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

This article describes the process for Help Center, Field Support, and Operations Engineers to respond to requests to move a network printer. Any questions should be directed to the Field Support Team Leads or Desktop Engineering staff.

See KB Article #140980 - Troubleshooting Network Printers for information on troubleshooting a network printer.
See KB Article #140985 - Installing Network Printers for information on installing a network printer.

Ticket process for printer move requests

The client should be informed that the expected turn-around time to complete the physical printer setup and network adjustments is 2 to 3 business days.
The Printer/Copier Setup ticket Quick Template should be used for these tickets. The ticket will be processed as follows. The person that completes each section of the ticket is responsible for assigning it to the next hop in the process:

1. Help Center
   Create the ticket and assign it to an appropriate Field Support Tech.
2. Field Support Tech
   Physically moves, sets up, and gathers information about the printer.
3. Network Infrastructure
   Move the printer's new network port to a non-NAC VLAN, move the old network port to a standard VLAN (if necessary), and assign a reserved IP address (if necessary).
4. Help Center
   Assign the ticket to an appropriate Field Support Tech. Field Support Tech Modify the print settings on PrinterLogic and verify that the printer/copier is working correctly.

Help center

1. Create a ticket using the Printer Move ticket Quick Ticket template.
2. Assign the ticket to an appropriate Field Technician.

Field support tech

1. Physically move and set up the printer.
2. Plug the printer into the network.
3. Wait a minute for the printer to obtain network information via DHCP.
4. Print a configuration page.
5. Update the ticket with the following information and assign it to the Network Infrastructure group, which will put the port on the appropriate non-NAC VLAN and assign a reserved IP address:
   1.  MAC address (from the configuration page).
   2.  New network port information.
      [A tool is being developed to facilitate gathering this information]
   3. Old network port information.
   4. Old IP address.
   5. Current IP Address (from configuration page).
      (Network Engineering will change the IP address once they have put the port on a non-NAC VLAN.)

Network infrastructure

1. Put the new network port on the appropriate non-NAC VLAN.
2. Put the old network port back on the appropriate VLAN.
3. Assign a new DHCP reserved IP address for the printer (if necessary).
4. Update the ticket and assign it to the Faculty Staff Help Center group (include a comment if the IP reservation has changed and the ticket is ready to go back to a Field Support Tech).

Field support tech

If Network Infrastructure had to change the IP reservation, the printer settings on PrinterLogic would need to be updated:
Note: for more information about the Print Management Console, see KB Article #140985 - Installing Network Printers.

1. Browse to https://print.towson.edu/admin/ and sign in
2. Expand Towson University, then the building where the printer resides.
3. Select the printer, then the port tab.
4. Change the IP address in the Port Name field and select Save.