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[Students, Faculty and Staff] If you are planning to share one or more Microsoft Word documents online, run this checklist to ensure that they will be accessible to the widest audience possible.

[Faculty & Staff] Learn what to do if your media opens in the "wrong" device on your Windows or Mac computer.

[Students, Faculty and Staff] Zoom can transcribe your meeting (or webinar) audio content in real-time. Just follow the steps below to enable this feature.

[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.

[Students, Faculty and Staff] If you can't find a knowledge article with the information you need, you can suggest a new article as described below. [Answers questions such as: How do I suggest a new knowledge base article? What should I do if I can't find the article I need?]

[Students, Faculty and Staff] A SharePoint Team Site is a place where a group of colleagues can share information and work collaboratively on projects from any device with internet access. This site includes a group of webpages, document libraries, lists for data management and web parts for organization. Unlike a SharePoint File Share Site, permissions for a Team Site are managed within SharePoint.

[Faculty and Staff] Arrange software installation requests 4-6 weeks in advance with the department technical support provider. The support provider will need to install and test the software.

[Students, Faculty and Staff] To find out how much of your OneDrive space is in use and how much is available, follow this procedure.

[Students, Faculty and Staff] A maildrop is a group mailbox assigned to a department or organization within the university. Maildrops allow one or more owners to send email messages from the maildrop's email address (e.g., blackboard@towson.edu) rather than from their personal email address.

[ Students, Faculty & Staff ] Our best recommendation is for you to seek outside help for your personal computer and other devices. Technicians who work in the home support and retail business have broader knowledge and experience with a wide range of consumer-level products. TU specializes in a small subset of university-­­owned products used on campus.

[ Students, Faculty & Staff ] To ensure that files can be shared between Mac and Windows systems, follow these formatting tips to avoid errors when saving and copying files and folders. Apple Mac and Microsoft Windows computers use different file naming conventions for saving files and folders.

[ Students, Faculty & Staff ] As an administrator of an email list in the TU Email List Service, you can add and remove additional list owners or moderators. Additionally, you can customize the list's information page, automatic messages and who can send list messages.

[Faculty and Staff] Dismantling a media player or using force to extract a stuck disc or tape may damage the media or the player. If the media cannot be easily removed, call 4-TECH at 410-704-8324 or use the CCLT chat service.

[Faculty and Staff] Resolve the error: "The User Profile Service Failed the Logon. User Profile Cannot be Loaded."

[Faculty and Staff] Classroom computers have either standard flat panel monitors or interactive touchscreen monitors. The interactive monitors allow onscreen annotation and touch and/or stylus control of the connected computers.