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[Students, Faculty and Staff] Microsoft provides a standalone Outlook app for managing TU email, calendars, contacts and tasks on your iOS devices. This app is the only supported method for accessing TU email services on an iPhone or iPad. Learn how to get the Outlook App on your iOS device and familiarize yourself with its basic operations.

[Faculty & Staff] Learn how to use the Software Center to install and upgrade Windows desktop applications.

Microsoft SharePoint is a web-based collaboration platform that integrates with Microsoft Office. Faculty/staff and student organization teams use the application for communicating, managing projects and sharing files and information.

[Faculty & Staff] PrinterLogic allows you to install printers with a few clicks. This self-help document will help you start adding a printer, setting a default printer and changing printer preferences.

[Students, Faculty & Staff] If you are a regular non-exempt, contingent I non-exempt, contingent II non-exempt or student employee, this article will help you record time and leave.

[Students, Faculty and Staff] Try these troubleshooting steps if you have a wired network connection problem with your desktop computer. If the problem persists, contact Student Computing Services or the Faculty/Staff Help Center at 410-704-5151.

This article explains how to manage guest accounts, including how to change or add a sponsor, extend an account’s expiration date, and reset the account password.

[Students, Faculty and Staff] Learn how to use, search and share the TechHelp Knowledge Base.

This quick reference guide details all the buttons on Cisco IP Phone 8851 used in TU's offices or classrooms. Included are making and answering phone calls, placing calls on hold, answering multiple calls on one line, and transferring calls. It also explains setting up a voicemail, receiving voicemails, sending calls to voicemail, and the standard voicemail commands etc.

[Faculty and Staff] The university provides several types of NetID access for individuals who are not regular students, including guest users, retirees, affiliates, and student employees. Guest NetIDs are intended for individuals affiliated with the university who require access to authenticated computing services such as campus desktops, VPN, or SharePoint. These accounts must be sponsored and managed by faculty or staff. Non-Employee Staff NetIDs are issued to on-site visitors, vendors, or oth

Duo adds an additional layer of security when you sign in to a TU system by requiring the use of a second device such as a smartphone or landline. Various ways to authenticate using these devices include Duo Push or Passcode.

[Students, Faculty and Staff] Guide for Webex messaging, meeting and settings

The linked page describes the benefits of and procedures for buying or replacing a TU-owned computer through the university. OTS provides full support for recommended models.

This article describes the hosting services provided by OTS Enterprise & Infrastructure Services, with details on the benefits of using OTS's hosting services, chargeback rates for our services, and the process for requesting assistance.