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[ Faculty & Staff ] Our best recommendation is for you to seek outside help for your personal computer and other devices. Technicians who work in the home support and retail business have broader knowledge and experience with a wide range of consumer-level products. TU specializes in a small subset of university-­­owned products used on campus.

[Students, Faculty and Staff] TU students, faculty and staff may retrieve a forgotten NetID username using the NetID management tools on the linked webpage.

[Students, Faculty and Staff] TU faculty, staff and students may install the Microsoft 365 (M365) desktop apps on up to five personal devices. To install M365 apps on a university-owned Windows computer, use the Software Center. This article describes how to download and install M365 apps on a personal Windows PC.

Duo adds an additional layer of security when you sign in to a TU system by requiring the use of a second device such as a smartphone or landline. Various ways to authenticate using these devices include Duo Push or Passcode.

Microsoft has numerous articles on a variety of Microsoft applications and topics for devices. This article will list the links based on categories: Android, iPhone or iPad.

[Faculty and Staff] Arrange software installation requests 4-6 weeks in advance with the department technical support provider. The support provider will need to install and test the software.

[Students, Faculty and Staff] To find out how much of your OneDrive space is in use and how much is available, follow this procedure.

[Faculty & Staff] Lecterns and audiovisual cabinets are secured with key or combination locks. Academic departments control access to keys and combinations.

[Faculty & Staff] Sonic Shock alarm units protect projectors, document cameras, computers and other audiovisual components. The Sonic Shock system uses cables to secure equipment; removing equipment and cutting or tampering with cables will trigger the alarm and automatic police notification.

[Faculty & Staff] Take action if you notice signs of equipment theft.

[Faculty & Staff] To protect accounts, the TU security policy enforces a 10-minute lockout period after six bad password attempts. There are measures faculty can take in the classroom to resolve account lockouts.

[Faculty & Staff] The Microsoft 365 Apps for Enterprise package is installed by default on all campus computers. This includes Microsoft Word, Excel, PowerPoint. Microsoft Outlook is installed on Faculty/Staff office computers only. If Microsoft 365 applications are not launching on an instructor computer, please report the issue directly to a local IT provider or through TechHelp.

[Faculty & Staff] Most common issues with lecture capture or videoconferencing applications involve lack of audio or video. Before changing any settings in the application, check the volume, microphone, and camera settings on the classroom control system. Run only one video application at a time.

[Faculty & Staff] Learn what to do if your media opens in the "wrong" device on your Windows or Mac computer.

[Faculty & Staff] Web browsers save temporary files to work efficiently. Occasionally, corrupted or outdated information may cause a webpage to load incorrectly or not at all.